Tips For Site Use
Here are some very important TIPS regarding my web sites:
Account History
Accounts are mandatory at Pixies Rule! and Urban Stitch Press. This is so I can find your phone number and address for door prizes! This is also where all of your purchases are listed by their invoice. You may check this account area AFTER you LOGIN and land on that page. ALL of the purchases from December 2015 FORWARD are listed there. Previous to this date, you have to write for your history and I will send you a USB with all of your files. There is a $25 charge for this service.
Downloads
Downloads are AUTOMATED. Stay on the site and download immediately after payment and/or use the download link inside your email receipt. As in the above section "Account History", you may also LOGIN later, select the pertinent invoice number, open it and DOWNLOAD your purchase again.
Product Files
All purchases of my downloaded items are ZIP files. Of late, there have been STRANGE complaints that the end purchaser is receiving the ZIP file and the PES format is missing. 🤔 All the other formats are there... but one or another type is "missing".
A file that is zipped CANNOT "unzip itself, remove a file, zip itself back up and HEAD TO YOUR EMAIL destination." Computers are good. Hackers are BETTER... but this is a PHYSICAL improbability and cannot happen electronically and for that ONE machine format." TRUE STORY.
You must extract the ZIP file before you keep it to your directory. My files are SAFE and Encrypted during transfer. They hold ZERO malware. If you get a malware flag? Check your computers. It could be the setting of your security is set TOO HIGH.
Computer knowledge is necessary for machine embroidery to work. Please DO educate yourselves or ASK QUESTIONS. Please remain KIND and COURTEOUS when doing so. Lashing out to me will delay response while I pray over being KIND to you.
*REMEMBER! - You are purchasing an electronic file. There is NO REFUNDS ON AIR.
Machine Operation
Issues with your machine are not within the scope of services provided by Pixies Rule!. It is my duty to provide you with the art you have purchased, to ensure it fits your hoop, to ensure it delivers to your email INBOX. IT IS NOT MY JOB to troubleshoot your computers, sewing, embroidery, serger or various other machines in your sewing room. That is the job of the dealers you purchased your machines from.
I WILL NOT answer emails that require me to troubleshoot your embroidery machines - nor will I entertain trying to. I am not paid to do so and my time is very limited. Post inside the Pixies Rule! Group and ask others for help. We are a very talented bunch of individuals.
Wish List
The Wish List is necessary for you to keep future purchases in. IF you use the Shopping cart? YOU WILL RECEIVE EMAILS REMINDING YOU THE CART IS FULL AND WAITING. Please do NOT write to me complaining about Emails YOU GENERATE when you use the cart as a storage place. This is what the Wish List is for. It holds your future purchases for you. You simply move them from the Wish List to the cart.
Guest Book
The Guest Book is for signing a nice note for others to see. It is moderated for issues. The Guest Book is NOT the way to contact Customer Support. There is a tab at the left side of the site pages that says, "CONTACT US". This sends a direct and fast message to me by email and I RESPOND TO ALL.
On your phones - the icon will appear as a mailing envelope. It's the same as the Tab at the site.
WORKING HOURS
My working hours, no matter where you live on the planet, are Monday to Friday, 9:00 a.m. to 3:00 p.m., US CENTRAL TIME. I will not answer you until the following morning or on Monday, after a weekend of rest with my family.
